The Huntleys team in Loughborough

Help and guidance

Frequently asked questions

Straightforward answers for landlords, tenants and anyone considering a rental property with Huntleys.

About Huntleys

General questions

Information about our office, coverage, service standards and client protections.

Why choose Huntleys?

Design and marketing are at the heart of our approach. With most people now looking for property online, we can get our clients' properties in front of as many people as the most prominent national agents. Where we differ is in the quality of our work. We create stunning digital particulars highlighting the individual attributes of every property we market, with video tours and floorplans as standard. As a result, Huntleys has had the highest market share of Agreed Lets in LE11 and LE12 for the past four years running, while our planned West Bridgford office will cover all of Rushcliffe.

Where are you based and when are you open?

Our office hours are Monday to Friday, 9:00am to 5:30pm, and Saturdays, 9:00am to 3:00pm. You can find us conveniently located in the heart of Loughborough, right across from Bonkers and between McDonald's and Marks & Spencer. If you're driving, the nearest parking is available at NCP The Rushes. Our address is 7 Biggin Street, Loughborough, LE11 1UA.

Do I need an appointment to visit your office?

You are welcome to visit our Loughborough office during our normal opening hours without an appointment. However, if you would like to discuss a property in detail or meet a particular member of the team, we recommend contacting us first so that we can make sure the right person is available to help.

What areas do you cover?

Our letting agency is located in Loughborough and serves Charnwood and Rushcliffe. We have a strong presence in popular locations such as Quorn, Mountsorrel, Shepshed, Sileby, Leicester, Barrow Upon Soar, Rothley, and Coalville. Our planned West Bridgford office will cover Clifton, Cotgrave, and Ruddington.

What is happening to house rental prices?

After the exceptional rental growth seen in 2022 and 2023, the market has become more balanced. Nationally, rental growth has slowed, with some indicators showing little movement in advertised rents, while official figures still show rents continuing to rise year on year. In Loughborough, demand remains strong, but rental increases are no longer as aggressive or as automatic as they were during the peak of the market. The picture is now more nuanced than simply “rents are rising”. Well-presented, correctly priced properties are still performing strongly, but tenants are becoming more price-sensitive, and over-ambitious pricing can lead to longer void periods.

For landlords, the key is to set a rent that reflects current market conditions while still supporting tenant retention and minimising vacancy.

Want to know how this affects your property? Book a valuation to learn more.

How is client money protected?

Huntleys is a member of a government-approved Client Money Protection scheme. This provides protection for money we hold on behalf of landlords and tenants, subject to the scheme's terms. You can view our current Client Money Protection certificate using the link below the General FAQs.

How do I make a complaint?

Please contact us as soon as possible so that we have the opportunity to understand the issue and put things right. If you wish to make a formal complaint, our written complaints procedure explains how your concerns will be investigated, the timescales involved and the options available if the matter remains unresolved. A copy is available using the link below.

Can I bring my dog into the office?

Well-behaved dogs are very welcome. They may receive more attention than their owners.

How do you pronounce Kyfer?

KY-fer — it rhymes with cipher or viper, with the stress on the first syllable. Please resist the temptation to call him “Kiefer” or “Keith”.

How much should I tip my agent?

Nothing—this isn’t New York. A five-star review, a recommendation to a friend, or the occasional box of biscuits will do nicely.

Letting and management

For landlords

From valuation and marketing through to rent reviews, maintenance and the end of a tenancy.

How much rent could my property achieve?

We price properties against the demand we receive for comparable properties and other factors, such as your priorities. As we let more properties in Charnwood than any other professional agency, we are in an excellent position to know the optimum price for your property. In addition, there is no charge or obligation with our valuations which can be conducted in-person or remotely.

How long does it take to find a tenant?

If a property is well advertised and optimally priced, we anticipate securing a tenant within two weeks, although this can often be as quick as a few days. Referencing then usually takes two to three working days.

How will you advertise my property?

We create stunning digital particulars highlighting the individual attributes of every property we market, with videos, floor plans and brochures as standard. We then use all the major property portals, social media, and conventional print to expose properties to the right audience.

What does the lettings process involve?

The process normally begins with a valuation and advice on rent, presentation and compliance. We then prepare the marketing, launch the property, qualify enquiries, conduct viewings and present suitable applications to you.

Once you select an applicant, we take the holding deposit, complete referencing, prepare the tenancy documentation, arrange the required pre-tenancy compliance and collect the cleared move-in funds. Under our Fully Managed service, we then become the tenant’s main point of contact throughout the tenancy.

Can Huntleys help me switch managing agents?

Yes. We can review the current agent’s terms, explain any notice requirements and help organise the transfer of the tenancy documents, deposit information, rent records, safety certificates and maintenance history.

The tenancy itself does not usually need to end simply because the managing agent changes. We will coordinate the handover and explain the process to the landlord and tenant.

Can I use multiple letting agents?

Using one instructed agent normally gives the landlord clearer accountability, consistent marketing and a single application and referencing process. Multiple agents can duplicate advertising, confuse applicants and make it harder to maintain one accurate record of enquiries and offers.

We therefore generally work on a sole-agency basis. We will explain the appointment terms before you instruct us.

What checks do you carry out on tenants?

Huntleys conducts the following checks where possible and will inform you of any concerns arising: Identity checks for proof of identity, such as a passport or driving licence, to verify the prospective tenant is who they say they are; Credit checks to ensure that they have a good credit history and can manage their finances responsibly; Employment checks to verify that the tenant can afford the rent; and References from previous landlords to verify the tenant's rental history; Right to rent checks are required to ensure that tenants have the legal right to rent property in the UK.

Are there any additional letting charges?

Our Fully Managed service includes the core agency work involved in setting up and managing a tenancy, including referencing, tenancy documentation, the inventory, periodic property visits, rent reviews, deposit registration and assistance with deposit disputes.

We do not add a mark-up to contractors’ invoices. Costs belonging to the property itself, such as repairs, safety certificates, licences and other third-party services, remain the landlord’s responsibility. Our agency agreement sets out the service and fees in full.

What is Rental Yield?

Rental yield is the annual rental income expressed as a percentage of the property's value. It is a key metric in comparing the rental returns of different investment properties and part of calculating return on investment (ROI). Our rental yield calculator lets you input your estimated values and calculates both the gross and net yields. It should not be considered investment advice nor be used to calculate rent.

How do you handle repairs and maintenance?

When a tenant reports a maintenance issue, we will attempt to troubleshoot and resolve it over the phone. If we establish that this is impossible, we will contact you for your instructions on how to proceed. If we can’t reach you, we will only proceed if it is an emergency or when required by law. You or your preferred contractor may undertake any work you are qualified for; otherwise, we can instruct from our bank of accredited contractors. We will endeavour to keep costs down during this process and establish liability. We can then settle any invoices on your behalf using funds we process for you.

What happens if a tenant doesn't pay the rent?

We check and process rents every business day. If a tenant doesn’t pay, in the first instance, they will receive a simple reminder to check their account and to make payment. Then, should they fail to pay or respond, we follow up with a phone call, email and text messages as appropriate, typically twice a week. Finally, should it become evident that a tenant cannot, or will not, pay, we will present you with your options on how to proceed.

How often will you inspect my property?

Under our Fully managed service, we visit occupied properties every three months, and a brief condition report will be emailed to you. This will include photos if possible.

What happens if a tenant damages my property?

Our inventory and condition reports are evidence-based and rely heavily on photos instead of opinions. A typical 3-bed property will usually have over 500 photos. Should any damage occur to the property during the tenancy, we believe that well-documented before and after photos should put you in a better position than subjective comments such as “fair condition”. Our Fully managed service includes the inventory report and deposit disputes with the DPS.

How will you handle the end of the tenancy?

Under our fully managed service, once a tenancy has ended and the tenant vacates, we will check the property’s condition against the inventory and report any discrepancies to you. It is your prerogative as to where deductions should be proposed. Should there be a dispute with your tenant, we will collate the relevant evidence and present your case to the DPS for adjudication.

How are rent reviews handled?

Under both our Fully Managed and Rent Collection services, we regularly review the rent for your property and advise you on current market conditions and comparable rental values.

Following the Renters’ Rights Act, most tenancies are now open-ended periodic tenancies rather than fixed-term agreements requiring renewal. The previous renewal process has therefore largely been replaced by a formal rent-review process.

In most cases, the first rent increase cannot take effect during the first 12 months of the tenancy. Further increases are limited to once every 12 months. Where an increase is appropriate, we will advise you on the correct procedure and, when instructed, serve the required Section 13 notice. Tenants must normally receive at least two months’ notice, and the proposed rent should reflect the current open-market rent.

We always recommend balancing a fair market rent with tenant retention and the risk of a vacant period.

What makes a good yield?

What constitutes a good rental yield percentage depends largely on the property's risk profile. This typically includes location risks, other local development, prevailing market conditions, shifting demand, and your own goals. The higher the risk, the better the return needs to be to compensate. Additionally, consider long-term capital appreciation potential, the wider economic environment, and the amount of work a property will be when considering the rental yield's suitability. It is a more practical tool for comparing options as opposed to trying to calculate real-world returns.

A gross rental yield of around 5% or higher for conventional residential properties is considered good for well-established and stable markets like Loughborough. For higher risk/management-intensive options like student properties, a return closer to 10% is considered good.

Planning and compliance

HMOs, Planning and Licensing

Planning, licensing and practical guidance for landlords considering or operating a house in multiple occupation.

What is a House in Multiple Occupation?

A property will generally be an HMO where it is occupied by at least three people forming two or more households who share basic facilities such as a kitchen, bathroom or toilet. Students living together will usually be treated as separate households.

The definition is concerned principally with how the property is occupied and used, rather than simply whether the occupants have one joint tenancy agreement or separate contracts.

Do HMOs need planning permission?

Planning permission and property licensing are separate requirements, and an HMO may need both. Loughborough has been covered by an Article 4 Direction since 2012, removing the permitted-development right that would otherwise allow an ordinary C3 dwellinghouse to become a small C4 HMO without a planning application.

Before buying or operating an existing HMO, landlords should establish that it has express planning permission or can demonstrate lawful HMO use dating from before the Article 4 Direction took effect. Evidence may include a Certificate of Lawfulness of Existing Use or Development, commonly known as a CLEUD.

HMOs occupied by more than six people are generally treated as sui generis rather than C4 and require specific planning advice. Parking and the concentration of nearby HMOs are common considerations when new applications are assessed.

Does an HMO need a licence?

Many HMOs in Charnwood require a licence. The borough-wide Additional HMO Licensing Scheme runs from 1 April 2023 to 31 March 2028 and generally covers smaller HMOs occupied by three or four people forming two or more households. HMOs occupied by five or more people are generally subject to mandatory HMO licensing.

A licence does not replace the need for the correct planning position, and licences are not transferable when a property is sold. A new owner must make their own application. Operating a licensable HMO without the required licence is an offence, so the position should be confirmed with Charnwood Borough Council before occupation begins.

Student vs professional HMOs

Student HMOs usually operate around the academic year, with groups commonly taking one joint tenancy and marketing often beginning well before the following summer. Each student will frequently have a guarantor, but failing to secure a group before the academic year begins can create a significant void.

Professional HMOs are more commonly let room by room as vacancies arise. Occupants may not know one another before moving in, so affordability, referencing and household compatibility should be considered individually. This model can spread occupancy risk because the remaining rooms continue producing income when one room is vacant.

Are HMOs harder to manage?

HMOs are generally more management-intensive. More occupants use the shared facilities, which can increase wear, maintenance and cleaning requirements. Tenant turnover may also be higher, and management can involve communicating with several tenants and, in some cases, their guarantors.

Successful operation requires a clear understanding of the planning, licensing, safety and management rules, together with prompt maintenance and effective communication. HMOs are therefore best suited to experienced landlords or those using specialist professional management.

Do all HMOs produce strong returns?

No. Larger HMOs can produce stronger gross yields because rent is collected from several rooms, but they can also involve higher purchase, finance, utility, licensing, maintenance and management costs.

Returns should be assessed using realistic occupancy and the property’s full operating costs rather than headline rent alone. Smaller two and three-bedroom HMOs are not always financially viable and may sometimes perform better as conventional single-household homes.

Can Huntleys help with an HMO?

Yes. Huntleys provides specialist student and professional HMO letting and management services throughout Loughborough. We can help landlords understand the planning, licensing, marketing, tenancy-management and ongoing compliance considerations that apply to the property.

Our marketing includes professional photography, video tours and floorplans as standard. Use the HMO guidance link below for a fuller overview, or contact our team to discuss a particular property.

Applications and tenancies

For tenants

Viewing, applying, affordability, deposits, repairs, pets, notices and moving out.

How do I arrange a viewing?

You can request a viewing through the property listing, by visiting our viewing page or by contacting our office.

We may ask for some basic information about your circumstances, preferred move-in date and who would be living at the property. This helps us confirm whether the property is likely to be suitable before arranging an appointment.

How do I apply for a property?

You can apply for one of our properties by completing our online application form.

Before applying, you should normally have viewed the property and confirmed that it is suitable for your household. An application does not guarantee that a tenancy will be offered. Where several applications are received, the landlord will consider the applicants’ circumstances before deciding how to proceed.

What information will I need to provide?

Applicants will normally be asked to provide proof of identity, evidence of their right to rent, employment or income information, address history and details of their current or previous landlord.

The information required may vary depending on your circumstances. We will explain what is needed and tell you if anything remains outstanding.

How much income do I need to rent a property?

As a general affordability requirement, the monthly rent should not exceed one-thirtieth of your household’s combined annual gross income. In other words, the household’s gross annual income should normally be at least 30 times the monthly rent.

For example, if the rent is £1,000 per month, the household would usually need a combined gross annual income of at least £30,000.

Where a guarantor is required, their gross annual income will usually need to be at least 42 times the monthly rent. For a rent of £1,000 per month, this would normally mean an annual income of at least £42,000.

Can I use a guarantor?

A guarantor may be considered where additional financial security is needed.

The guarantor will normally need to complete referencing and sign a legally binding guarantee. We will confirm whether a guarantor is acceptable for the particular property and explain the requirements.

Do I need to pay a holding deposit?

Once the landlord has agreed to proceed with your application, you may be asked to pay a holding deposit to reserve the property while referencing and the pre-tenancy checks are completed.

The holding deposit is normally equivalent to one week’s rent. To calculate this, multiply the monthly rent by 12 and divide the result by 52. For example, the holding deposit for a property costing £1,000 per month would be approximately £230.77.

Before taking payment, we will explain the circumstances in which the holding deposit will be refunded, retained or, with your agreement, applied towards the tenancy deposit or first month’s rent.

When are the first rent payment and deposit due?

We cannot ask for or accept rent before the tenancy agreement has been signed. Once the agreement has been signed, you may be asked to pay up to one month’s rent in advance, together with the tenancy deposit, before the tenancy begins and keys are released.

We will provide a statement confirming the amount due and the payment deadline.

How is my tenancy deposit protected?

Where a tenancy deposit is taken, it will be registered with an authorised tenancy deposit protection scheme.

The prescribed information explaining how the deposit is protected will be provided with your tenancy agreement. This will include details of the scheme, how the deposit will be dealt with at the end of the tenancy and what happens if there is a dispute.

What fees can tenants be charged?

Permitted payments can include the rent, a refundable holding deposit of no more than one week’s rent, a refundable tenancy deposit, utilities and council tax where applicable, and certain limited payments requested by the tenant or arising from a default written into the tenancy agreement.

For annual rent below £50,000, the tenancy deposit is normally capped at five weeks’ rent. For annual rent between £50,000 and £100,000, it can be up to six weeks’ rent. A requested tenancy change is normally capped at £50 unless higher reasonable costs can be evidenced.

Can I pay several months’ rent in advance?

A landlord or agent cannot ask for, encourage or accept rent before the tenancy agreement has been signed. After signing, a tenant can normally be asked for a maximum of one month’s rent in advance before the tenancy begins.

Where additional financial security is needed, a suitable guarantor or professional guarantor service may be considered instead.

Can I offer more than the advertised rent?

No. Rental adverts must state a specific asking rent, and landlords and agents cannot encourage or accept offers above that amount. Applicants can still offer the advertised rent or make a lower offer for the landlord to consider.

Are tenancies still offered for a fixed term?

Most private residential tenancies are now open-ended periodic tenancies rather than agreements with a fixed expiry date.

This means the tenancy continues until it is ended in accordance with the tenancy terms and the applicable legal process. You do not normally need to sign a renewal agreement simply to remain in the property.

How do I report a repair?

For properties managed by Huntleys, maintenance issues and requests can be reported by calling 01509 320 320 or emailing let@huntleys.net.

Please provide a clear description of the problem, photographs where helpful and details of when access is available. Issues that could cause injury or further damage should be reported promptly.

Where the property is managed directly by the landlord or by another third party, you will be provided with the appropriate contact details at the beginning of your tenancy.

Can the landlord or agent enter my home?

Except in an emergency or where the law allows otherwise, access should be arranged with you in advance.

We may need access for inspections, repairs, safety checks, valuations or other legitimate property-management purposes. We will provide appropriate notice and try to arrange a reasonable appointment.

How often will the property be inspected?

Managed properties are typically visited every three months so that we can assess their general condition and identify any maintenance concerns.

With your landlord’s permission, the frequency may be reduced to every six months where appropriate. We will contact you in advance to arrange access and explain the purpose of the visit.

The visit is concerned with the condition and management of the property and is not intended to examine your personal belongings.

Can I keep a pet?

You should make a written request and obtain consent before bringing a pet into the property. Please include a description of the pet so that the request can be considered properly.

The landlord must consider the request reasonably and normally respond in writing within 28 days. A request can still be refused where there is a fair reason, such as a restriction in a superior lease, the suitability of the property, welfare concerns or a genuine risk of nuisance or damage.

Can I decorate or make changes to the property?

You should obtain written consent before decorating, installing fixtures or making alterations.

Minor changes may be acceptable, but you should not assume permission has been granted. Any agreed conditions, including reinstating the property at the end of the tenancy, should be confirmed in writing.

What should I do if I cannot pay my rent?

Contact us as soon as possible. Ignoring the situation usually makes it more difficult to resolve.

We cannot promise that a payment arrangement will be accepted, but early communication allows the circumstances and available options to be discussed with the landlord.

How do I give notice and end my tenancy?

Tenants will typically need to provide two months’ notice, with the notice period aligned to the dates on which the rent is payable.

The precise notice requirements can depend on your tenancy terms and circumstances. Before making arrangements to move, please check with our office so that we can confirm the correct notice period, required end date and how your notice should be submitted.

What happens when I move out?

Before leaving, you should remove your belongings, clean the property, return all keys and leave it in the condition required by the tenancy agreement, allowing for fair wear and tear.

We will compare the property against the inventory and checkout evidence. Where deductions are proposed, you will be given details and will have access to the tenancy deposit scheme’s dispute process if an agreement cannot be reached.

How do I make a complaint?

Please contact us first so that we have an opportunity to investigate the matter and provide a response.

Our Complaints Procedure explains how to submit a formal complaint, the stages of our internal process and how the matter may be escalated if it remains unresolved.

Can’t find the answer you need?

Talk to Huntleys

Our team is ready to help with renting, letting and property management.

We aim to keep the information on this page accurate, clear and up to date. However, it is provided as general guidance only, is not guaranteed and does not constitute legal, financial, tax, planning or investment advice. It does not form part of an offer, contract, tenancy agreement or agency agreement. Laws, regulations, council schemes, fees, service terms and market conditions may change, and the correct position will depend on the property, tenancy, location and individual circumstances. Before making a decision or taking action, please ask us to clarify any point and, where appropriate, obtain independent professional advice or confirmation from the relevant local authority, government body or other competent adviser. Where information on this page differs from a signed agreement, prescribed information, statutory notice, official guidance or current legislation, the relevant document or law will take precedence.

Estate Agents in Loughborough

We are here to provide a straightforward, ethical and innovative sales and lettings service in a professional environment with a committed and caring team.

Lettings Agents in Loughborough

We are here to provide a straightforward, ethical and innovative sales and lettings service in a professional environment with a committed and caring team.

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