If a property is well advertised and optimally priced, we anticipate securing a tenant within two weeks, although this can often be as quick as a few days. Referencing then usually then takes 2-3 days.

We create stunning digital particulars highlighting the individual attributes of every property we market, with videos, floor plans and brochures as standard. We then use all the major property portals, social media, and conventional print to expose properties to the right audience.

We don’t believe that this is in either of our best interests. We are sometimes approached by tenants who are either high-risk or inappropriate for other reasons. We have found that when turned down, they reapply through the competing agent who may present them in a favourable light so they don’t lose the business.

Huntleys conducts the following checks where possible and will inform you of any concerns arising: Identity checks for proof of identity, such as a passport or driving license, to verify the prospective tenant is who they say they are; Credit checks to ensure that they have a good credit history and can manage their finances responsibly; Employment checks to verify that the tenant can afford the rent; and Reference from previous landlords to verify the tenant's rental history; Right to rent checks are required to ensure that tenants have the legal right to rent property in the UK.

There are no other charges under our Fully managed service, ever. Tenancy agreements, Referencing, Inventories, Inspections, Renewals, Deposit protection and disputes are all included in our standard management fee. Nor do we apply markups to contractors’ fees. However, it is worth checking with any competing agency you are considering, as these are often charged as extras in their small print.

We check and process rents every business day. If a tenant doesn’t pay, in the first instance, they will receive a simple reminder to check their account and to make payment. Then, should they fail to pay or respond, we follow up with a phone call, email and text messages as appropriate, typically twice a week. Finally, should it become evident that a tenant cannot, or will not, pay, we will present you with your options on how to proceed.

Under our Fully managed service, we visit occupied properties every three months, and a brief condition report will be emailed to you. This will include photos if possible.

Our inventory and condition reports are evidence-based and rely heavily on photos instead of opinions. A typical 3-bed property will usually have over 500 photos. Should any damage occur to the property during the tenancy, we believe that well-documented before and after photos should put you in a better position than subjective comments such as “fair condition”. Our Fully managed service includes the inventory report and deposit disputes with the DPS.

Under our fully managed service, once a tenancy has ended and the tenant vacates, we will check the property’s condition against the inventory and report any discrepancies to you. It is your prerogative as to where deductions should be proposed. Should there be a dispute with your tenant, we will collate the relevant evidence and present your case to the DPS for adjudication.

Under both our Fully managed and Rent collection services, we will contact you about three months before the end of the tenancy for your instructions. In addition, we will advise you on current market conditions and rates. We always recommend balancing fair rent with good tenant retention.